Terms & Conditions
Last Modified: July 7, 2023
Welcome to Laavaskin. The website located at www.laavaskin.com (“Website”, “Site” or “Online Store”) is owned and operated by LAAVA OÜ, a company operating in accordance with the national laws of Estonia (hereinafter the “Company”, “We”, “Us” or “Our”). Any reference in this agreement to the “Customer”, “User”, “You”, or “Your” refers to the person who accesses the website and/or orders any product from the website.
By proceeding to use the website, you represent and warrant to the Company that you have read and fully understood all the provisions of this Agreement.
THESE TERMS ONLY GOVERN THE SALE OF LAAVASKIN PRODUCTS THROUGH OUR ONLINE STORE. IF YOU PURCHASE YOUR LAAVASKIN PRODUCT FROM A STOCKIST, YOU WILL BE GOVERNED BY THAT STOCKIST’S TERMS AND CONDITIONS.
1. Summary of Terms
- You must be at least 18 years of age to access and use our website or order any products through our website;
- All refunds and exchanges are done in accordance with our cancellations, returns and refunds policy. If you wish to return a product and/or request replacement or refund, please see our Terms of Sale as outlined in section 9 of this Agreement for more information;
- Any payment information you provide through our website is collected and processed by our chosen payment processors who are PCI DSS compliant. We currently use Paypal and Maksekeskus AS payment processors and your use of their services is governed by their respective legal terms and privacy policies;
- We do not offer any product warranties other than those specified on the product packaging or as expressly contained in these Terms.
2. Key Terms
For the purposes of this agreement, the following terms shall hold the meaning as defined below:
“Customer(s)” – refers to User(s) who place an order through our website.
“Product/s” – refers to all skincare products listed/offered on the website.
“User(s)” – refers to all website visitors/Users and includes any reference to customers.
Unless expressly stated otherwise, only natural persons over the age of eighteen (18) years are eligible to order a product through our website. By accessing the website, you represent to the Company that you have the requisite capacity and authority to enter into a legally binding agreement with the Company.
IN THE INTEREST OF PROTECTING CHILDREN’S PRIVACY, USERS UNDER THE AGE OF THIRTEEN YEARS ARE STRICTLY PROHIBITED FROM ACCESSING THIS WEBSITE. WE DO NOT KNOWINGLY COLLECT ANY PERSONAL INFORMATION FROM PERSONS UNDER THE AGE OF THIRTEEN.
The Company reserves the right to update these Terms at any time at our sole discretion. Where we make any changes to these Terms, we will update the last modified date on the top of the page where these Terms appear. By continuing to use the website after the updated Terms are posted on the website, you agree to be bound by such updated Terms. The Company will honour the Terms which were effective at the time of your order.
5. Information Disclaimer
THE COMPANY MAKES NO REPRESENTATION OR OFFER ANY WARRANTIES AS TO ANY SPECIFIC RESULTS THAT MAY BE ACHIEVED THROUGH THE USE OF ANY PRODUCTS AND WE WILL NOT BE HELD RESPONSIBLE FOR ANY CONSEQUENCES RELATING DIRECTLY OR INDIRECTLY FOR ANY OMISSION/ACTION YOU TAKE BASED ON THE CONTENT OR INFORMATION AVAILABLE ON THE WEBSITE.
ALTHOUGH WE TAKE ALL REASONABLE STEPS TO MINIMISE ANY PRICING ERRORS AND INACCURACIES IN INFORMATION AVAILABLE ON OUR WEBSITE, HUMAN ERROR IS POSSIBLE WHICH IS WHY WE ARE UNABLE TO OFFER ANY GUARANTEES.
PRODUCT IMAGES DISPLAYED ON THE WEBSITE ARE FOR ILLUSTRATIVE PURPOSES ONLY. WHEREVER POSSIBLE WE WILL DISPLAY THE ACTUAL SIZE/QUANTITY OF THE PRODUCT AND IF YOU HAVE ANY PRODUCT RELATED QUERIES PLEASE CONTACT US AT INFO@LAAVASKIN.COM BEFORE PLACING YOUR ORDER.
6. Allergy Precautions
Although our skincare products contain the best quality organic ingredients, we understand that some people can be allergic to natural ingredients. As some allergic reactions can be more serious than others, we highly recommend that you take all reasonable precautions when trying a new product.
Before ordering any products from our website, you should carefully read the product description and specifically all listed ingredients to ensure that you are not allergic to any listed ingredients. If you are unsure whether or not you are allergic to any specific external use product, you should perform a patch test before using the product. In the event use of any of our products causes an adverse reaction, you should immediately cease the use of the product, and if you are concerned about the allergic reaction, you should immediately contact your healthcare provider.
WE ARE UNABLE TO OFFER ANY GUARANTEES THAT YOU WILL NOT EXPERIENCE ANY ADVERSE REACTION TO OUR PRODUCTS. WE DO NOT ACCEPT ANY RETURNS AND REFUND REQUESTS ON THE GROUNDS OF ANY ALLERGIC REACTIONS TO OUR PRODUCTS.
7. MEDICAL DISCLAIMER
YOU UNDERSTAND AND ACCEPT THAT ALL INFORMATION AVAILABLE ON THE WEBSITE INCLUDING BUT NOT LIMITED TO ANY BLOG POSTS, ARTICLES, REVIEWS AND OTHER PRODUCT RELATED INFORMATION IS PROVIDED BY THE COMPANY FOR YOUR GENERAL INFORMATION PURPOSES ONLY. NONE OF THE INFORMATION AVAILABLE ON THE WEBSITE IS INTENDED TO REPLACE ANY MEDICAL ADVICE, RECOMMENDATION, DIAGNOSES OR TREATMENT OFFERED BY A HEALTH CARE PROVIDER. YOU SHOULD ALWAYS CONSULT WITH YOUR HEALTH CARE PROVIDER ABOUT ANY SKIN PROBLEMS OR CONCERNS THAT YOU MAY HAVE BEFORE TRYING ANY NEW PRODUCT. IT IS SOLELY YOUR RESPONSIBILITY TO CAREFULLY READ THE PRODUCT DESCRIPTION AND REVIEW ALL THE INGREDIENTS BEFORE USING ANY PRODUCTS.
WE MAKE NO CLAIMS REGARDING THE SHORT OR LONG-TERM EFFECTS OF THE USE OF ANY PRODUCT ON OUR WEBSITE. EACH INDIVIDUAL IS UNIQUE, AND THE EFFECTS OF PRODUCTS VARY FROM INDIVIDUAL TO INDIVIDUAL. YOU SHOULD NOT SOLELY RELY UPON THE INFORMATION PROVIDED ON THE WEBSITE TO MAKE ANY LIFESTYLE CHANGES.
ANY DECISION TO PURCHASE/USE/CONSUME ANY PRODUCTS SOLD THROUGH THE WEBSITE AND ANY USE OF INFORMATION PROVIDED ON THE WEBSITE IS AT YOUR OWN RISK.
8. Guest Checkout, Account Registration and Safety
Although you can purchase any product on our website without registering an account by simply checking out as a Guest, there are certain website features and functionality that is only available to account holders, such as: storing billing and shipping address for future purchases, keeping track of past transactions, and access to the order status etc.
When you place your order or sign up for a user account, you are under a legal obligation to only provide us with true, accurate, complete and current information only.
Please note that all user accounts are offered solely at our discretion. We may refuse to provide a user account at any time without providing any reason for our decision. You are solely responsible for maintaining the confidentiality of your user account login details.
You understand and agree that all activity under your user account on our website is solely your responsibility, regardless of whether you authorised it or not. You are obligated to immediately notify us of any unauthorised use of your user account.
You hereby release the Company from any claim, loss or damage suffered by you as a result of any unauthorised access to your user account.
9. Terms of Sale
a. Placing your order
You can view all products offered for sale on our website and easily select and add the product of your choice to your shopping cart. Please carefully review your shopping cart including product prices, applicable taxes and shipping fees before you proceed to the checkout page and authorise the full payment.
You understand and agree that by submitting your order on the website, you are making an offer to purchase the product(s). Your order is only accepted by us after we send you an order acceptance email. We will not process your order before sending you an order acceptance email. Where you order multiple products as part of one transaction, we reserve the right to accept and process your order in part by delivering only products specified in our order acceptance email and decline the remainder of your order. You will only be billed for the products that we accept and dispatch.
We may decline to accept an order at our sole discretion for any reason, including but not limited to:
- the product being unavailable;
- if there were any errors in pricing on our website at the time you placed your order; or if
- our shipping service provider does not service your shipping address.
The Company uses third-party shipping service providers to ship all orders. If for any reason we are unable to fulfil your order, we will notify you at the email address provided by you when you placed your order. All accepted orders are delivered to the shipping address provided by the customer at the time the order was submitted. We want you to enjoy your ordered products as soon as possible, which is why we make our best effort to dispatch all orders within 24 hours. All risk and title pass to the customer upon acceptance of delivery.
i.Estimated delivery timeframes
All deliveries within Estonia are delivered within one to three working days, and all deliveries to other European countries are delivered within three to five working days. Shipping to all other destinations outside of Europe may take between four to seven working days. Please note, all delivery timeframes are estimates only as provided by our shipping service provider. The Company does not offer any guarantees or assume any liability for any delay in delivery of your order. Where you order multiple products as part of one transaction, we are unable to ship ordered products to different shipping addresses.
ii. Estimated delivery charges
Delivery charges for all orders within Estonia are €0.00 per order. Delivery charges for all other destinations are €20.00 per order. Please note the aforementioned delivery charges are exclusive of VAT and any customs duties payable in destination countries outside of Europe.
iii. Unsecure Shipping Address
You are advised to provide us with a secure shipping address so you, or a person authorised by you, can accept the delivery of your order. We will not be responsible for the parcel being lost, stolen or damaged after our shipping service provider’s tracking reflects that the order was delivered to you.
c. Prices and Payments Policy
All product prices on our website are listed in EUR and may be converted into your local currency for your convenience. Before you confirm and submit your order, you will be shown the full purchase price, including all applicable shipping fees and handling charges for your shipping address.
You are required to authorise the full purchase price at the time you place your order. By providing us with your payment information at the time you submit your order, you represent and warrant that you have the right to use the provided payment method.
Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Pocopay
Estonian pay later solutions: Indivy, Indivy 3, Liisi ID
Kniks gift card
Visa/Mastercard card payments
Finnish bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
Latvian bank payments: Swedbank, SEB, Citadele, Citadele and Luminor
Lithuanian bank payments: Swedbank, SEB, Citadele, Šiauliu and Luminor
Lithuanian pay later solutions: Mokilizingas, Moki3
*When paying with a bank link, be sure to press the "Back to the merchant" button on the bank's page.
We currently use Paypal and Maksekeskus AS payment gateway to securely process all order payments on our website.
Payments are mediated by Maksekeskus AS. Payments are made outside the Webshop in a secure environment - when paying with a bank link, in the secure environment of the respective bank, and in the secure environment of Maksekeskus AS when paying with a credit card. The seller does not have access to the customer's bank and credit card data. The contract enters into force from the receipt of the amount to be paid to the online store's current account.
Our Company is the responsible processor of personal data. Our Company transmits the personal data necessary to making payments to authorized processor Maksekeskus AS.
If the ordered goods cannot be delivered due to the end of the goods or for some other reason, the buyer will be informed of this as soon as possible and the money paid (including the costs of delivering the goods) will be returned without delay, but no later than within 14 days of sending the notice.
We may in our sole discretion and without giving any prior notice to you change the price of any product on our website. We assure you that any changes in prices will not impact any accepted orders.
Errors in pricing
Although we take all reasonable care to ensure the prices as listed on the website are correct, we cannot offer any guarantees as to the accuracy of this information. If we discover that any product price published on our website was incorrect at the time you placed your order, we will contact you and offer you an opportunity to place your order at the correct price. Please note that we are not under any legal obligation to accept orders at a lower price as a result of any errors in pricing.
d. Cancellations, Returns and Refunds Policy
i. Order Cancellations
You may cancel your order at any time before it is dispatched or within fourteen days from the date of your purchase (“cancellation period”).
To cancel your order, please send us an email at email@example.com with your order number, and we will notify you whether your order has been dispatched or not. If your order has not been dispatched at the time we receive your cancellation request, we will cancel your order, and your payment will be automatically reversed. However, if your order has been dispatched at the time we receive your cancellation request, you will be required to wait for our confirmation email and ship the product back to the Returns Address provided by the Company along with a proof to firstname.lastname@example.org that shows the product was shipped back within the cancellation period. All returned products must satisfy the conditions outlined in Section 9.d.iv. of this Agreement in order to qualify for a refund. We will inspect the returned product before approving any refunds or shipping any replacement products.
All sales are deemed final after the end of the cancellation period, and you will not be able to request any exchanges or refunds thereafter.
The Company reserves the right to cancel any order at any time after the occurrence of any of the following:
- the products ordered being unavailable for any reason; or
- the customer is in breach of any provisions of these terms;
- We cease our business operation for any reason
If an order was marked as “gift” at the time of purchase and shipped to the shipping address of the recipient, the recipient would only be able to return the gift if they have a valid proof of purchase from the online store. Please note the recipient will only be eligible to receive a gift credit equal to the value of the returned order. We will post the gift certificate to the recipient after we receive the returned product which satisfies the returned product conditions outlined in Section 9.d.iv. of this Agreement.
In the event a returned order was not marked as a “gift” at the time of the purchase, the refund will be issued to the original customer’s account who will be notified of your return.
iii. Incorrect Deliveries or Damaged Products
Although we take great care to avoid errors in order processing, mistakes are possible which is why in the unlikely event that we delivered an incorrect product to you or the product you received was damaged at the time of delivery; we will gladly replace it for you within 14 days of your purchase.
To return an incorrect or defective product, please send us an email at email@example.com within 24 hours from the time of delivery with your order number and the nature of the defect. We may request you to return the incorrect/damaged product back to us for inspection before we approve your replacement or refund request.
Once you receive a return confirmation email from the Company, you will be required to send the product back to us at
11415 Tallinn, Estonia
All returned products must satisfy the conditions outlined in Section 9.d.iv. of this Agreement in order to qualify for a replacement or refund. We will inspect the returned product before approving any refunds.
iv. Condition of Returned Products
If you change your mind after you place your order, you can cancel your order and return the product. We strongly advise our customers to use either trackable shipping service or purchasing shipping insurance when shipping the product back to the Company. We will not be responsible for any lost parcels or parcels that get damaged in transit. The Company will only offer you an exchange or refund for a returned product if the following conditions are met:
- The returned product must be unused and in its original packaging;
- In case of defective or damaged products, the defect or damage was not caused by the customer after taking delivery;
- Return shipment was securely packaged to prevent any damage to the product during return shipping.
We will inspect all returned products, and we reserve the right to refuse or reduce the amount of refund if the returned product did not comply with the above-mentioned return conditions or if the returned product is damaged as a result of you not following the product care instructions.
v. Return Shipping Fees
Excluding returns of incorrect and/or defective products, customers will be responsible for the payment of two-way shipping fees incurred in cancellations, returns and reshipping of products. Where the customer returns the product because it was incorrect or defective, the Company will cover the return shipping fees.
vi. Refunds Policy
Once we receive the returned product, we will notify you of our receipt of your return and approval or rejection of your refund request. Please note that if your refund is approved, then a credit will automatically be applied to your payment card within 14 days from the date of your refund approval. Please note that refunds should reach your account within three weeks from the date we process your refund. If you haven’t received your refund within three weeks from the date of your refund approval, please contact your bank and your credit card company. If you do not receive any satisfactory response from either of the aforementioned, please contact us at firstname.lastname@example.org.
10. Gift Vouchers
The Company reserves the right to offer customers the ability to purchase gift vouchers through the website. Any gift vouchers sold through the website are also governed by the provisions of this Agreement. If you do not agree with these terms, please do not purchase a gift voucher.
a. Redeeming gift voucher
- Loss of gift vouchers – In the event, your gift voucher is lost or stolen, please immediately contact us at email@example.com to cancel your gift voucher. We will take steps to cancel your previous gift voucher and re-issue a new gift voucher with the balance of amount in your previous gift voucher. Please note that neither the Company nor its Directors, affiliates, partners or employees have any liability to you for lost or stolen gift vouchers that are redeemed before we receive any notification from you or for any unauthorised use of your account. The risk of loss and title for a gift voucher will pass on to the purchaser upon payment.
11. Promotional Codes
The Company may, in its sole discretion, create and offer promotional codes that are redeemable for credit in your account and can only be used towards purchasing products offered by the Company. You understand and accept that the Company uses promo codes to increase its marketing reach and therefore, promo codes can only be used once per person. Please note that additional terms and conditions may apply to use of promo codes and by using a promo code you agree to be bound by those additional terms and conditions. Promo codes may expire on the date specified in the promotion and may not be redeemed for cash or transferred to another account. The Company reserves the right to withhold or deduct any credits or benefits in your user account which are obtained from the use of promo codes if we are of the view that there has been abuse, fraud or any other illegal activity on your part.
12. Products for Personal Use
All products offered and/or sold through the website, including but not limited to any samples and testers provided to you by the Company are provided for your personal use only. You may not sell or resell any products that you purchase or otherwise receive from the Company under any circumstances.
13. Intellectual Property
Excluding any User-Generated Content, the Company and its licensors are the owners of intellectual property rights in all content available on the website including any text, graphics, logos, trademarks, audio, video, interactive features, software and the like (“Company Content”). All Company Content is protected by trademark, copyright and other intellectual property laws under the local and international laws and conventions. All Company Content is provided to you for your personal and noncommercial use only. Any act of copying, selling, reproducing, republishing, modifying, distributing and creating derivative work of any Company Content without our express written consent will constitute an infringement of our intellectual property rights.
14. User-Generated Content
The Company may in its sole discretion enable users to contribute ‘User-Generated Content’ on our website and/or Social Media Pages including but not limited to unboxing orders, product reviews and user questions. When you contribute your ‘User-Generated Content’ on our website, you understand that such User-Generated Content is by its nature publicly visible and not considered confidential.
By contributing User-Generated Content to our website, you further grant the Company and its authorized personnel the right to identify you as the author of such User-Generated Content where appropriate and/or if required by law.
Furthermore, by contributing User-Generated Content on our website and Social Media Pages, you expressly grant us irrevocable, perpetual, royalty-free, transferable, sub-licensable, worldwide license to use, store, copy, distribute, reproduce, modify, adapt, publish, display, sell, create derivative work or share, in print or on any digital media, any of your User-Generated Content.
Please note that User-Generated Content is the sole responsibility of the User who originally published the User-Generated Content, and the Company will not be held liable for the accuracy, legality or authenticity of any User-Generated Content.
15. Prohibited Activities
You agree that you will never:
- Use the website or any products offered by the Company for any illegal or unlawful purposes;
- Post any content that may be potentially or actually harmful to the Company or any User;
- Post any content or information that is false, inaccurate, misleading or deceptive in nature;
- In any way, infringe another person’s copyright, patent, trademark, trade secret or other proprietary rights or intellectual property rights;
- Act in any manner that may lead to a violation of any applicable laws or regulation;
- Post any content that may be deemed defamatory, libellous, threatening or harassing;
- Post any content that is obscene or contain any material, that we may in our sole discretion deem inappropriate or unlawful;
- Intentionally or unintentionally cause harm or subvert the function of the website by introducing any viruses or other computer programming routines that may damage, modify, delete or interfere with any system, data or personal information stored on our website
16. Account Termination
If you would like to terminate your user account, please send us an email at firstname.lastname@example.org with the words “Account Termination” in the subject line. Please note that once your account is terminated, you will not be able to login to your account using your username and password and you will not be able to reactivate your account.
The Company also reserves the right to terminate any user account or suspend a user’s access to the website if we have a reason to believe that:
- A User has violated any provisions of this Agreement;
- A User’s conduct is harmful to the Company or any other Users; or
- The Company discontinues the website for any reason.
We will be delighted to hear your views on our products and any suggestions for improvements. Please note that although we love to hear from you, we want to avoid all misunderstanding about the nature of this communication. You understand and accept that by sending us your feedback, ideas and suggestions you are granting us full and exclusive rights to use, disclose and otherwise exploit your ideas and suggestions, either by inclusion in our current product line or creation of a new product, in whole or part, without any restriction or compensation to you now or ever in future.
18. Disclaimer of Warranties and Limitation of Liability
UNLESS EXPRESSLY STATED OTHERWISE, THE COMPANY PROVIDES THE WEBSITE TO YOU ON ‘AS IS’ AND ‘AS AVAILABLE’ BASIS WITHOUT ANY REPRESENTATION OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS AND AGENTS BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF OPPORTUNITY, COSTS INCURRED IN PROCUREMENT OF SUBSTITUTE PRODUCTS OR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE WEBSITE OR FAILURE TO DO SO.
PLEASE NOTE THAT THE COMPANY DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR HOW USERS USE OUR WEBSITE, AND THE COMPANY WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR ANY USER BEHAVIOUR. THE COMPANY MAKES NO REPRESENTATION REGARDING THE SUITABILITY OR AVAILABILITY OF THE WEBSITE AT ANY GIVEN TIME OR IN ANY SPECIFIC LOCATION. THE ABOVE LIMITATION OF LIABILITY SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. IN NO EVENT SHALL OUR AGGREGATE LIABILITY TO YOU EXCEED FIFTY EUROS (€50).
SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF IMPLIED WARRANTIES SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU AND IN SUCH EVENTS OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
You agree to release, defend, indemnify, and hold harmless the Company, its founders, employees, affiliates, subsidiaries against any claims, liabilities, charges, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with:
(i) the violation of these Terms by you;
(ii) Your gross negligence or willful misconduct, or;
(iii) the infringement by you, or any third party using your user account on the website, of any intellectual property or other rights of any person or entity.
20. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the Republic of Estonia without any regard to its conflict of laws principles.
21. Force Majeure
Neither the Company nor the User will be held liable for failure to perform any of its obligations towards the other if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disasters), war, invasion, an act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or any interruption or any failure of electricity or server, system, computer, internet or telephone service